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Vident Products Frequently Asked Questions(FAQs)

Vident FAQ:

Q: Where to download the update client of our products ?

A: The update client lies in the Download tab of each product page.

Q: What should I do if it shows "The serial number does not exist" when registering the product?

A: Please make sure the serial number and registered password you input are correct. Please pay special attention to letter “O” and number “0” and letter “I” and number “1” also. Even though there is a serial number on the back label, please always use the one you found by selecting Setup>About. 

Make sure there is no blank space before/between/after the digits you input. 

If the registration still fails, please send the product serial number and password, which can be found by booting up the scanner, selecting Setup >About, to with a brief explanation of the problem you have.  We will check and get back to you with a solution in 2 business day.

Or you may find it under>update client and manuals

Q: Why do I get this message:“The vehicle program is not authorized. Please obtain the authorization”?

A: If you have more than one Vident scanners, please make sure the TF cards are not mixed up. 

If you get the message after updating your scan tool, please make sure you selected the right serial number while updating the scanner. Please try to format the TF card and update the OS (operation system) only. Put the TF card back to the scanner and boot up the scanner to check if the message pop up again. If not, try to update all the rest files from iScanzilla. If the message pops up again, please send the product serial number and password to with a brief explanation of the problem you have.

Q: Does my scan tool has AU FORD or Holden?

A: AU Ford and Holden is authorized to our local distributor Fuel Economy Solutions. Scan tool sold only by Fuel Economy Solutions covers AU FORD and Holden.

Q: Does my scanner support any other languages besides the initial language?

A: All our products support multi-lingual menu operation, such as English, French, German, Russian, Spanish, Swedish and more.

If you need to access any other language, which is listed in the language menu, please email to to obtain authorization.

Important Notice: 

Polish and Dutch is authorized to local dealer, if your scan tool is not bought from local dealer in Poland and the Netherlands, we can not change the language for you.

Q: How comes "This serial number is registered already"?

A: Sellers/dealers often register the scan tool to install the newest update or car make before scan tool is shipped out. As soon as you get this message, please contact us via with the serial no. We will remove the previous register for your own account.