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Return Policy


Return Policy Exchange Policy and Repair Policy of EOBDTOOL.CO.UK
1.Which situation EOBDTOOL provides return policy? 
2. Which situation EOBDTOOL do not provide return policy? 
3. What you do before returning for replacement?
4. When I get my refund?
5. What is our guarantee policy?
6. What is the repair policy?

Before you want to return item to us, please read and follow the below instructions.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

1. Which situation EOBDTOOL provides return policy? 

We promise to obey the return policy when the item has the problem bellow, but you must sent back the item after we knowing your problem and what you want us to do.

First, the product have quality problem. It can not work once you receive it or it encounter crash in delivery causing you can not use it. This situation we will return full refund.

Second, in some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.

Third, you order a wrong item and negotiate with our customer service to exchange for a right product, this exchange policy is also for you. But you need pay the shipping cost to us as well as return to you.

Fourth, if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to sent it back through ordinary airmail.

2. Which situation EOBDTOOL do not provide return policy? 

Please check detail before you purchase on obdii.us. If you have any doubt, please check with our customer service, you can get our customers service information from our website.

First, If you order wrong item by yourself, or you found it is not you want to order (not quality problem), we will not provide return policy to you, please aware of this.

Second, If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.

3. What you do before returning for replacement?

First, If your product is damaged in delivery, we will exchange it free for you and undertake the shipping cost you ship back to us by ordinary airmail.

Second, If you order a wrong item and negotiate with our customer service to exchange for a right item, this exchange policy is also for you. But you need to pay the shipping cost to us as well as return to you.

Third, you need keep touch with our customer service to make sure we get it. After we check the item, we will provide exchange service for you. We will inform you when everything done. Please remember to check your email time to time.

Notice (1): you need contact our customer service to tell us your problem. What's wrong with your item and what you want us do for you.

Notice (2): When you confirm to return the items to us, please use ordinary airmail or EMS to return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.

Notice (3): All return for refund or return for exchange all should be done within 14 days.Otherwise,we can not provide this two policy.

4. When I get my refund?

After we get your item return to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service. And we will charge you 10% handling fee.

5. What is our guarantee policy?

The guarantee of our most products is one year. And we guarantee our product in a good condition before shipping out, our QC stuff will carefully do quality check and paste our own QC label on every product.

Lost Products: If products get lost in delivery, or you still don’t get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.

6. What is the repair policy?

First, When your product encounter broken after using some days and need repair, we will provide repair service for you.

Second, Please contact with EOBDTOOL customers service about the repair.

Third, You need use ordinary airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for ordinary airmail ship
back, but if you ask for express shipping, you need to pay for this.
Warrany Policy:
 

Problem Details

Warranty Time

Treatment

Responsibility for Charge

Remark

Quality Problem

within 7 days after receiving package

Buyer: Submit a complaint(Mail to sales@obdtool.co.uk ) and Return the items to Seller's assigned address by EMS or Post.

Return Ship cost: Seller

Any costs because of customer's wrong operation leads to return will be responsible by the buyers.

Resend ship cost: Seller

Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)

Repair Charge: Seller

Replace Parts Charge: Seller

within 8-14 days after receiving package

Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing

Return Ship cost: Buyer

Resend ship cost: Seller

Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)

Repair Charge: Seller

Replace Parts Charge: Seller

within 15 days to 1 year after receiving package

Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing

Return Ship cost: Buyer

Resend ship cost: Buyer

Seller: Repair it.

Repair Charge: Seller

Replace Parts Charge: Buyer

Lost in the delivery

30 days after shipping

Buyer: Submit proof to seller

New Product Cost: Seller

Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer

Resend Ship Cost: Seller

Customs Problem

30 days after shipping

Buyer: Finish customs clearance when import

Customs duties or agent fees: Buyer

Seller: Try to help buyer to finish customs clearance but not responsible on this.

Delivery Problems:

broken,incomplete,

wrong address

within 7 days after receiving package

Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days.

Return Ship cost: Buyer

Resend ship cost: Buyer

Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days.

Repair Charge: Seller

Replacement Charge: Buyer

Received wrong Items

within 3 days after receiving package

Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days

Return Ship cost: Seller

Seller: Arrange shipment for the correct items

Resend ship cost: Seller

Man-made Damage: such as update machine online, dismantle the equipment, and so on

within 1 year

Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post

Return Ship cost: Buyer

Resend ship cost: Buyer

Repair Charge: Buyer

Replacement Charge: Buyer

Note:

1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy.

2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission.

3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy.

4. The Warranty Policy fits for all products except some products which state the warranty specially in description.

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