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Customs Clearance

1. Customs & Import Tax
2. If the items are detained by customs, who is responsible for the clearance of the items?
3. How much we should declare for the invoice?
4. What will we do for customer when package encounter customs clearance problem?
5. If you’re Ecuador customers please notice: 
6. Brazil customers notice



1. Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

eobdtool.co.uk doesn’t add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.

In the most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for our sellers to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell the seller what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. eobdtool.co.uk is more than happy to follow your instructions.

2. If the items are detained by customs, who is responsible for the clearance of the items?

Customs clearance paperwork and procedures are handled by the courier. If the items are detained by customs, they may need to contact you to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, eobdtool.co.uk will assist you fully, we want your package reach you safely.

3. How much we should declare for the invoice?

Our shipping options include Regular Mail and Express Service. So the amount of customs will be different.

●For package shipped by Singapore Post (please refer to our Shipment Policy), usually the value will be marked with 10USD or gift, that will not cause any problems in customer clearance, but it depends on your country tariff policy. If you have any questions on the parcel of customer clearance, please contact our customer service.
If the item value is large, and your countries customs is very strict, please tell us what you want to describe about the item name, and how we declared the value, if you are Brazilian, please tell us your CPF number.

●For package shipped by Express Service, such as DHL, UPS, EMS, TNT. The amount of import duty will be charged differently because of the difference of your importing country’s tariff policy.

DHL upgraded policy about declared value:

1. According to the regulation of DHL, the customs declared value should be not less than 80USD, otherwise DHL company will not delivery the package, or some documents will be provided to DHL, which will bring us much inconvenience, therefore, we have to declare the value up to 80USD. Please you get this note.

In order to resist the too-low declared value; the Customs regulate some customs clearance policy. If your package declared value is too low, you will be fined or your package will be returned to us. At the same time you as package receiver will be blacklisted in the Customs and DHL.

2. If you sign for the package with your personal name, we will be required by DHL Company to provide the trade documents between us.

UPS and EMS:

So far, UPS and EMS haven’t upgraded their customs clearance policy as DHL Company required.
Our suggestion: we provide a regular mail (Singapore Post), if you do not can’t wait for your package, we recommend you Singapore Post, the delivery time of Singapore Post is usually 7-18 days, but will charge less import value.

4. What will we do for customer when package encounter customs clearance problem?

When you encounter customs clearance issues, we will supply you the shipping invoice which you have to supply to customs. At the same time, we also will contact China DHL to help you deal with such situation.

5. If you’re Ecuador customers please notice: 

According to the new Ecuador customs clearance regulations, the following contents must be included in the commercial invoice that we provide to DHL Company:

1. Shipper LOGO printed at the top left corner
2. Signature, seal of Company/Firm
3. Invoice number, correct number of f items, shipping date
4. Full receiver contact information: address, contact name, phone number
5. Country of origin, product brand name, the full description of goods (name, function, ingredients)
6. Item number.

In order to successfully clear your package, please leave us your contact information: address, contact name, phone number when you ordered in our website. Otherwise your package may will be detained for up 8 days, so be fined 130usd per package. Hope you understand.

6. Brazil customers notice

If you are Brazil customers, please mail us telling us in advance your CPF No, it is essential for shipment and customs clearance.